Refund Policy

Last Updated: November 2023

1. Service Satisfaction

At BRJ Nail Bar, we are committed to providing high-quality nail care services. Your satisfaction is our top priority. We want you to be completely happy with your service experience.

2. Service Guarantees

  • Quality Assurance: All services are performed by licensed professionals using premium products
  • Satisfaction Period: We offer a 48-hour satisfaction guarantee on all services
  • Touch-ups: Free touch-ups are available within 7 days of service if there are any issues with our work
  • Communication: Please communicate any concerns during or immediately after your service

3. Refund Conditions

Our refund policy includes the following conditions:

  • Issues must be reported within 48 hours of service completion
  • We reserve the right to attempt to fix any issues before issuing a refund
  • Refunds are provided as service credit for future visits
  • Cash refunds are evaluated on a case-by-case basis

4. Non-Refundable Items

The following are non-refundable:

  • Products purchased for home use (unless defective)
  • Gift certificates and prepaid services
  • No-show appointments or late cancellations
  • Services modified at client's request during the appointment

5. Refund Process

To request a refund or report an issue:

  1. Contact us within 48 hours of your service
  2. Provide details about your service and the issue
  3. Schedule a time to return for inspection if necessary
  4. Allow us the opportunity to correct any issues

6. Service Credits

  • Service credits are valid for 6 months from issue date
  • Credits can be applied to any service
  • Credits are non-transferable
  • No cash value for unused portions

7. Contact Information

For refund requests or service concerns, please contact us at:

Email: danny@brjnail.shop
Phone: (979) 206-2038
Address: 2379 W St Hwy 71 Ste B, La Grange, TX 78945